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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with us.

We are committed to providing a smooth and reliable delivery experience for all our customers.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Typical delivery times:

  • United Kingdom: 5–10 business days

  • Europe: 5–15 business days

  • International: 7–20 business days

Please note that delivery times are estimates and may be affected by customs procedures, carrier delays, holidays, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and selected shipping option.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our Customer Care team and we will gladly assist you.

Contact Us

For any shipping-related questions, please contact:
supportlumeras@gmail.com

RETURN & EXCHANGE POLICY

Your satisfaction is our priority.

If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

  • Be unused and in their original condition

  • Be returned in the original packaging

  • Include proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Skincare products

  • Makeup products

  • Haircare products

  • Body care products

  • Fragrances

unless the item arrives damaged, defective, or incorrect.

Exchanges

We only replace items if they are defective, damaged during transit, or if the wrong item was received.

If you need an exchange, please contact our Customer Care team within 7 days of delivery.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective, damaged, or sent incorrectly.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include photographs of the product and packaging.

Contact Us

For return or exchange requests, please contact:

supportlumeras@gmail.com

We are committed to resolving any issue promptly and ensuring a positive shopping experience.

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